Logo

Privacy Policy

Last Updated: January 13, 2025

1. Introduction

LiiT Care Connect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Compliance with Privacy Laws

This policy complies with:
  • Personal Information Protection Act (Alberta)
  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Other applicable Canadian privacy laws

3. Information We Collect

3.1. Personal Information:
  • Name, address, contact information
  • Payment information
  • Government-issued ID (for service providers)
  • Background check results (for service providers)
3.2. Child Information:
  • Names and ages
  • Medical conditions and allergies
  • Special care requirements
  • Emergency contact information
3.3. Technical Information:
  • Device and browser information
  • IP address
  • Usage patterns
  • Cookies and similar technologies

4. How We Use Your Information

We use collected information to:
  • Facilitate platform services
  • Process payments
  • Verify service provider credentials
  • Ensure platform safety and security
  • Improve our services
  • Communicate with users
  • Comply with legal obligations

5. Information Sharing and Disclosure

5.1. We share information with:
  • Service providers and users (as necessary for service provision)
  • CanPro Technologies (for verification purposes)
  • Stripe (for payment processing)
  • Law enforcement (when legally required)
5.2. Payment Processing:
  • Payment processing is handled by Stripe
  • Users are redirected to Stripe's secure platform for payment information collection
  • Payment data is collected and processed according to Stripe's privacy policy
  • We do not store credit card or banking information on our servers
5.2. We do not sell personal information to third parties.

6. Data Security

We implement appropriate security measures to protect your information, including:
  • Encryption of sensitive data
  • Regular security assessments
  • Access controls
  • Secure data storage

7. Data Retention

We retain personal information for:
  • Active accounts: Duration of account activity
  • Inactive accounts: 7 years after last activity
  • Service provider records: As required by law

8. User Rights

You have the right to:
  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent
  • File a privacy complaint

9. Children's Privacy

We collect children's information only with parental consent and use it solely for service provision. Parents can review, update, or request deletion of their children's information.

10. Marketing Communications

10.1. We may send:
  • Service updates
  • Platform notifications
  • Marketing communications (with consent)
10.2. Users can opt out of marketing communications at any time.

11. Cookies and Tracking

We use cookies and similar technologies to:
  • Improve user experience
  • Analyze platform usage
  • Remember user preferences
  • Facilitate secure login

12. Third-Party Services

Our platform integrates with third-party services. Their privacy practices are governed by their respective privacy policies.

13. International Data Transfers

Data is stored and processed in Canada. We do not transfer personal information outside Canada unless required by law or with explicit consent.

14. Privacy Policy Updates

We may update this policy periodically. Users will be notified of significant changes via email or platform notification.

15. Contact Information

For privacy-related questions or concerns:
Privacy Officer LiiT Care Connect Email: info@liitcare.com

16. Complaints

Users may file privacy complaints with:
  • Our Privacy Officer
  • The Office of the Information and Privacy Commissioner of Alberta
  • The Office of the Privacy Commissioner of Canada

Privacy Concerns?

If you have any questions about our Privacy Policy or how we handle your data, please contact our Privacy Officer at info@liitcare.com
For more information about Stripe's privacy practices, please visit Stripe's Privacy Policy